What are “unassigned” students?
Unassigned students are students who have licenses within your account, but are not assigned to any classroom. In order for the students to use the program or show in your rosters, you will need to ensure that they are assigned to a classroom.
Should you want to locate your unassigned students, select User Management from your dashboard.
Under your name, you’ll see a bar that lists your percentage of licenses used. You will also find your total student license count, total of students active (assigned to a classroom) in the program, and an additional category for total of unassigned students. Select the funnel button.
Now, select Unassigned Students. You will then see a list of all of your unassigned students in the program.
Additionally, here is a video tutorial you can view to do this from any account role.